Copilot's chat capabilities are enhanced with the following:

You can ask questions about installed add-on apps, such as setup tips, getting past errors, how to use new pages, fields, and business processes.
Copilot explains and guides based on online documentation provided by the apps installed in your Business Central environment.
To enhance Copilot with information from the web, administrators must first Enable Bing Search from the Copilot & agent capabilities page.

The Copilot chat pane indicating a response about an installed app from app publisher Fabrikam.

Note

Copilot responses are subject to availability and quality of the documentation provided by each app publisher. Microsoft isn't responsible for third-party content provided by app publishers.
This feature is part of Copilot chat and is available for sandbox and production environments of any country localization. Previews are subject to supplemental terms of use. For more information, go to Supplemental terms of use for Dynamics 365 preview.
This feature is supported in English only. While it can be used in other languages, it might not function as intended. Language quality might vary based on the user’s interaction or system settings, which may impact accuracy and the user experience.
AI-generated content might be incorrect.

Availability

This addition to Chat rolls out in September 2025 and requires Update 26.3 or later.

Preparing your online content for Copilot

We appreciate that app publishers need time to plan their online content strategy. To give our partner community the opportunity to verify compatibility with their own content and move more of their guidance and troubleshooting material online, this functionality is available only in sandbox environments from update 26.3. With update 27.0, it also becomes available in production environments.

Learn more in Prepare your app help for Copilot.

About security, privacy, and AI

Copilot is built on Microsoft's comprehensive approach to enterprise security, privacy, compliance, and responsible AI. Our philosophy is that your data is your data: customer data in Business Central is not used to train AI models. To learn more, go to FAQ for Copilot data security and privacy for Dynamics 365 and Power Platform

Looking for more details?

Read the preview announcement for Chat with Copilot
Learn about Chat with Copilot
AI FAQ for Chat with Copilot

Tell us what you think

We're excited to have you with us on our Copilot journey.

Help us improve Dynamics 365 Business Central by discussing ideas, providing suggestions, and giving feedback. Use the forum at aka.ms/bcIdeas, or join the discussion on the Dynamics 365 Business Central Partner Community Network on Viva Engage (formerly Yammer) to help us shape the future of AI in Business Central.